Frequently Asked Questions - FAQ

If the product you have purchased is faulty or defective, please contact


If possible, please send photos.

You will receive a message from us when your order is ready for collection.


After that, you have 14 days to pick up your order.


If the order is not collected within 14 days, the purchase will be cancelled.

You can change all your details online - except your email address.


Send an email to and we'll change your email address in our systems.

It takes up to 30 days from the time you shop to see your points on your profile. This is linked to the return period.


If you have any further questions regarding No1, please contact