Exchange & Return

Do you want to return or exchange your online purchase? Get more information below.

Click here for frequently asked questions.

FAQs

You have a 30-day right to cancel your purchase when you shop at www.illumsbolighus.dk.

If you wish to return your item, please use the return label that came with the products you received. You pay for the return costs yourself.

The deadline for returning your purchase is indicated on the return label.

Items purchased online can also be returned in the physical stores.

Read more in our Terms & Conditions.


It is also possible to return online purchases in our physical stores.

The same 30-day return period applies. Bring the product(s) you wish to return, the invoice, and the return label.


You have a 30-day right to cancel your purchase and exchange your item when shopping at www.illumsbolighus.com.

For example, if you want a different size or colour, you need to place a new order online and return the product you want to exchange. You use the prepaid return label for this.

You have to pay for the shipping costs yourself. The deadline for returning the products is indicated on the return label.

Please note:

It is also possible to exchange online purchases in our physical stores. The same exchange period of 30 days applies. Please bring the product you wish to exchange, the invoice, and the return label.

Read more in our Terms & Conditions.


If there is any sign that ypur purchase has suffered damage during transit to your address/collection point, please contact online@illumsbolighus.dk immediately and send photos of:

  • The products in their packaging (so that it can be seen how the products have been (un)protected)
  • The packaging from different angles
  • Shipping label
  • Damage(s) to the item itself

 

Keep the packaging until the case has been clarified.

For products where the original packaging no longer exists, no compensation can be claimed.


Email
online@illumsbolighus.dk
Phone
+45 33 14 19 41
No1 customers
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