Exchange & Return

Do you want to return or exchange your online purchase? Get more information below.

Click here for frequently asked questions.

FAQs

You have a 30-day right to cancel your purchase when you shop at www.illumsbolighus.com.

If you wish to return your item, please handle the item with care and return it in secure packaging. You pay for the return costs yourself.


Items purchased online can also be returned in the physical stores.

Read more in our Terms & Conditions.


It is also possible to return online purchases in our physical stores.

The same 30-day return period applies. Bring the product(s) you wish to return and the invoice.


You have a 30-day right to cancel your purchase and exchange your item when shopping at www.illumsbolighus.com.

For example, if you want a different size or colour, you need to place a new order online and return the product you want to exchange.

You have to pay for the shipping costs yourself.

Please note:

It is also possible to exchange online purchases in our physical stores. The same exchange period of 30 days applies. Please bring the product you wish to exchange and the invoice.

Read more in our Terms & Conditions.


If there is any sign that ypur purchase has suffered damage during transit to your address/collection point, please contact online@illumsbolighus.dk immediately and send photos of:

  • The products in their packaging (so that it can be seen how the products have been (un)protected)
  • The packaging from different angles
  • Shipping label
  • Damage(s) to the item itself

 

Keep the packaging until the case has been clarified.

For products where the original packaging no longer exists, no compensation can be claimed.


Email
online@illumsbolighus.dk
Phone
+45 33 14 19 41
No1 customers
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