In store purchase
Items bought in one of the Illums Bolighus stores can be returned within 30 days from date of purchasing. Please note that items must be in their original condition and accompanied by the original receipt, refunds may take up to five days to appear in your account.
Items with a gift tag can be returned within 30 days from date of purchasing and exchanged to other items or replaced by a credit voucher.
Items ordered from illumsbolighus.com may be returned to us at your own costs within 30 days from purchase date. Please note items must be returned to us in their original condition and accompanied by an email order confirmation or online dispatch note.
Items with a gift tag can be returned within 30 days from date of purchasing and exchanged to other items or replaced by a creditvoucher.
Return address for online orders
10, Amagertorv 10
1160 Copenhagen K
Att: Return online
Delivery in Denmark
Orders shipped in Denmark cost from DKK 35.00 up to DKK 750.00 for shipping of furniture and larger lamps. When packages are not picked up and returned, Illums Bolighus retains the right to charge a fee of DKK 35.00 to cover the expenses incurred by Illums Bolighus.
Delivery in Denmark usually takes 1-2 workdays, depending on when the order was accepted. This also applies to goods that are to be picked up at Illums Bolighus on Amagertorv in Copenhagen, Denmark.
If you choose to pick up your order at Illums Bolighus on Amagertorv in Copenhagen, there is no charge for shipping. The order will be ready to be picked up at the Service Desk on the third floor once you have received notification of its delivery. Please bring a copy of the notification email when you come to pick up your order. A valid photo ID must be shown when picking up an order.
Illums Bolighus ships to the whole world. Shipping costs are automatically calculated during the online purchase based on the size and weight of the order and the delivery address. The shipping cost is stated upon approval of your order during the purchase process. For undelivered packages, Illums Bolighus reserves the right to charge a fee equivalent to the shipping costs incurred by Illums Bolighus for said order.
Delivery in Europe usually takes 6-8 workdays after the order has been accepted. Delivery times cannot be guaranteed and should only be regarded as a guideline. Illums Bolighus cannot be held responsible for delays when the estimated delivery dates are exceeded by the delivery firm.
Delivery outside of Europe usually takes 12-14 workdays after the order has been accepted. Delivery times cannot be guaranteed and should only be regarded as a guideline. Illums Bolighus cannot be held responsible for delays when the estimated delivery dates are exceeded by the delivery firm or the local customs authorities.
Taxes, duty charges, and custom fees
If you are sending goods:
1. From one EU country to another EU country, there is usually no tax or customs charges since all EU countries are exempt from these charges because of freedom of movement of goods within the EU.
2. To a country outside the EU, goods can be detained in customs and custom fees incurred. Illums Bolighus is not responsible for the taxes, duty charges and custom fees.
3. When a registered company orders from an EU country, no VAT (Value Added Tax) is charged if the company indicates its VAT number.